Refund policy

365-Day Money-Back Guarantee

We engineered our formulas to deliver real results, risk-free. If your very first experience with Basis Oral does not meet your expectations, we'll make it right with a full refund. You get your money back. No questions asked.

What Is Covered

This guarantee applies strictly to your first order.

  • Limits: One claim per customer, per household. Reactivated subscriptions or secondary accounts are not eligible.
  • Subscriptions: If your first order is a subscription, only the initial shipment is covered. Future subscription orders are not eligible. To avoid being charged for subsequent subscription orders, you must modify or cancel your subscription before your next scheduled processing date.
  • Eligible Sales Channels: Our guarantee applies to products purchased directly from Basis Oral through basisoral.com or our official storefronts, including ChatGPT, Microsoft Copilot, the Shop app, Instagram Shop, and Facebook Shop. Purchases made through an independent retailer, reseller, distributor, dental office, or other third party not operated by Basis Oral are subject to that seller's return policy.

How to Claim

Contact us at wecare@basisoral.com within 365 days of receiving your order. Include your order number. We will handle the rest.

Refund Details

  • Refunds are issued to your original payment method for the amount paid after any discounts or promotions.
  • Our team will process approved refunds within 7 business days. Your bank, payment provider, or sales platform may require additional time to post the funds to your account.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please email wecare@basisoral.com with your order number and a photo of the item you received. We will make it right with a replacement or a full refund.

Guarantee Guidelines

Basis Oral, LLC reserves the right to verify order details, request proof of purchase, and deny claims where fraud or policy abuse is suspected. We may update or retire this guarantee at any time without notice. Any changes will not affect purchases made before the policy was updated.

Last Updated: August 3, 2026